My Pleasure: A Conversation at Chic-Fil-A

If you have ever been to Chic-fil-A, you are familiar with an employee’s response to a customer saying, “Thank you.”  Chic-fil-A’s branding with the phrase “My pleasure” catapults it to having by default the most polite employees. But what would it be like for an employee to encounter an even more polite customer?


An employee sits down a tray with a chicken sandwich and waffle fries.

“Will that be all?”


“Well, here is your sandwich and waffle fries ma’am.”

“Thank you.”

“My pleasure.”

“No, it’s my honor.”

“It’s my duty.”

“No, it’s my privilege.”

“It’s my calling.”

“It’s my delight.”

“It’s my job. I hate my job.”


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